Refund Policy

We at The Handy Creator  pride ourselves on our quality of both products and service. Manufacturing defaults and wrong order delivery can happen based on a number of faults. But if such a case happens, we are willing to replace the product with the one you order, since it is our responsibility to give you exactly what you paid for.
All sales are final, and we don’t believe in refunds. All the pictures for the products are shot in natural sunlight without using any editing software used. Please carefully read the product descriptions, because all information is provided in excruciating details.

No refunds and returns are offered on any of our products, In case of a damaged product, we exchange the product ONLY if the Parcel opening video is provided by the customer within 24 hours after the delivery.(You are advised to please make 360 degree uncut (without cut, pause and clear sound) video while un-boxing the parcel. Without video we would not be able to replace your product. We only offer replacements in case the above condition is fulfilled.)

No complaints will be entertained without Parcel opening video. 

REFUND:-
Because of our production process, we currently do not offer refunds. Only under circumstances where we made a mistake or the product is damaged or has any issues, we will consider making a refund/exchange. We will require you to first send us a picture showing the damage/problem and upon inspection, we will let you know whether it fits our criteria for return/refund/exchange. If approved, we may ask you to send the product back to us at our Fulfillment & Trading Office in India (only if the same is required by our team).

Or else we will arrange a return pickup so kindly keep the product ready and packed the same way as you had received it. After packaging kindly share a bubble wrap product pic and the box packed pic it is mandatory. And Will share one pdf you need to print out and stick on the box and remove old label. Pickup person came within 2 working days for return pickup. Before coming they will call you. Once the return product picked up will dispatch a new product a next working day.

This will be reviewed on a case by case basis. If approved, you will be issued a full refund minus shipping/overhead costs, if any.

Once the item is received at our fulfillment office, we will initiate your refund or exchange, whichever is agreed upon with you. All the decisions shall be taken on a case by case basis. 

For all customized orders:-
Certain types of items cannot be cancelled/refund, like custom products (such as special orders, colour/size customised orders, or personalized items). Please get in touch if you have questions or concerns about your specific item.

For Customised order you need to pay 50% as a booking amount and 50% as a cash on delivery/before dispatch. 

Incase of any cancelation of customised orders from buyer side, so the booking amount cannot be refundable.

 

Please get in touch with us on support zainulabid0726@gmail.com or call/WhatsApp us at 9718214661 within 24 hours of receiving a product that is defective, damaged or incorrect.